Welcome to Yuan Forest Homestay Sun Moon Lake.

Forest with Nature and Peace...

Accommodations regulation

1. Check-instarts at3 p.m. Check-out is until 11 a.m.An additional charge of 500 NTD per hour will apply if  checking out half an hour after 11:00am.
2. Late arrival should be informed in advance. If we are not able to get in touch with you before 6 p.m. of   the arrival date, the room will not be served, and the deposit will not be refunded.

3. Accommodation restrictions::
(1) People above 110cm should be charged. Two of whom are below 110 cm are counted as one Adult.
(2) Extra Bed: NT$ 1000/ bed per person. The maximum number for additional guests is differentiated from its room type.
(3) If the number of the customers are over the maximum occupancy, we reserve the right to remove you  from our premises and will not return your deposit.

4. Breakfast Time: 8 a.m. – 10 a.m. We serve continental breakfast. (Including fresh toast, buns, various jam and butter, salads, fruits, corn flakes, eggs, coffee, juice, milk, Featured Sun Moon Lake black tea…etc.)

5. Do not use any heater in the room.

6. Cancellation of reservations:
(1) 100% booking deposit will be refunded if you cancel the booking(s) 3 days prior to the check-in date. (E.g. Check-in date: Oct. 10, you should cancel before Oct.6).Or you may postpone your reservation.For customers who have booked more than three rooms should cancel the reservation 7 days before the check-in date to have a full refund. Or you may postpone your reservation. Failure to cancel within this time will result in a booking deposit charge.
(2) In the case of any natural disasters, such as an earthquake or a land warning of the typhoon from the Central Weather Bureau, 100% booking deposit will be refunded if you cancel the booking(s) due to safety reasons. Or you may postpone your reservation.

7.For the other guest’s accommodation rights and interests, pets are not allowed in the hotel. If you bring your pet without noticing, we reserve the right to remove you from our premises and will not return your deposit.

8. Please Keep Quite:
(1) For the other guest’s accommodation rights and interests, playing Mahjong and singing karaoke are forbidden.
(2) Please be mindful of our environment and keep your voice down after 10:00pm. We reserve the right to remove you from our premises after issuing a warning and will not return your deposit.

9. At present, our television facilities are gradually being updated. Not all televisions can stream online videos (Netflix, Disney...). If necessary, guests may bring their own devices.

10. Pool Opening Hours: 8:00-10:00 AM, 2:30-7:00 PM

11. Our accommodation does not provide disposable amenities in line with our commitment to environmental protection.
Each room only provides shampoo, body wash, towel, bath towel, indoor slippers, and hairdryer.

12. No Smoking: Smoking is strictly prohibited indoors at our accommodation.